Customer Service: Complaint Management Series_Risk Management Identify the types of data

Identify the types of data collected during the assessment and describe its potential use

higher-quality care for older people

This course is appropriate for Team Leaders

Older adults face a significantly higher risk of developing coronary heart disease (CHD)

This is partly because older people are more likely to have health problems that affect blood flow

Customer Service: Complaint Management Series_Risk Management Identify the types of dataCourse Description: Complaints are an inevitable part of customer service. This course explores the elements of a positive complaints culture and explores ways that frontline staff can effectively manage complaints in a way that improves care outcomes for people in their care. Learning Outcomes: After completing this course, participants will be able to: Define a complaint and identify what supports a positive consumer focussed complaints culture.