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Identify the types of data collected during the assessment and describe its potential use
higher-quality care for older people
This course is appropriate for Team Leaders
Older adults face a significantly higher risk of developing coronary heart disease (CHD)
This is partly because older people are more likely to have health problems that affect blood flow
Customer Service: Complaint Management Series_Risk Management Identify the types of dataCourse Description: Complaints are an inevitable part of customer service. This course explores the elements of a positive complaints culture and explores ways that frontline staff can effectively manage complaints in a way that improves care outcomes for people in their care. Learning Outcomes: After completing this course, participants will be able to: Define a complaint and identify what supports a positive consumer focussed complaints culture.
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