How To Deal With Verbal Aggression: At work at home or on the street Format:Paperback Together with the author

Together with the author

Publisher: Threekookaburras (October 7 2016)

Ei has been defined as the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions to discriminate among them and to use this information to guide one's thinking and actions

Over time these responses can actually hard-wire our brains to respond angrily in situations that normally wouldn’t cause us to lose our cool

Moralistic efforts to be patient with your coworkers won't cut it

How To Deal With Verbal Aggression: At work at home or on the street Format:Paperback Together with the authorIncreasingly today we seem to face more and more verbal aggression. At work on the streets even at home but how do you deal with it? A common reaction is to shout back but that will probably just cause the situation to escalate into further abuse. In this book trainer Robert Agar Hutton teaches the basic techniques of how to deal with someone who is verbally aggressive and to bring the situation under control. Suitable for people aged 14 and up.