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ISBN-10: 8491115218
anger comes and controls everybody regardless of who they are
1 edition (January 1998)
ISBN-13: 978-1717840776
ISBN-13: 978-1465485052
Words of Power: A Guide for Ordinary People to Calm and De-Escalate Aggressive Individuals Format:Paperback ISBN-10: 8491115218Aggression touches all of our lives. Whether it is a customer or angry coworker an upset family member or a stranger we bump into on the street all of us at times must deal with aggressive people. Words of Power is not a book for specialists. It is written for ordinary people who may on occasion have to deal with an angry even an enraged person. This book was written with the help of a unique cadre of critical readers. Rather than professionals they
